How will I receive my purchase?
You will receive your designs in 3 ways. You can immediately download them after purchase. We will also send a link to your email which can be downloaded at a later date. If you misplace your designs or just want to get them later if making a purchase on an Ipad or tablet. You can always log back in later in upper right and download the order. The link is non-expiring; so we keep a record of all purchases made from March 1st of 2014 on…
How long should I expect to wait before receiving my purchase?
You should receive immediate downloads right away. The email sent may take a few minutes. Please also check the bulk or spam folder; also add us to your address book firstname.lastname@example.org to prevent any delay in communication. If you are ordering a CD, you can still download the designs as the download version is available to you also. You also have all the feature of retrieving your designs from your account anytime in the future. Expect the CD to arrive in 7 to 14 business days. It is shipped First Class Mail to keep your cost down, please give it time to arrive. International orders may take up to 10 to 14 business days for a CD to arrive.
Do I need any special software to open or view the files ?
Our designs work on any operating system, windows, Apple, Android, or Linux. These designs require that you have unzip Software on your computer. There are numerous free programs that can do this, and most computers have this utility built in which generally is accessed by right clicking the zip-file once it is downloaded.
What formats do you offer?
We numerous formats ART, PES, JEF, HUS, DST, VIP, VP3, EXP. Other formats can be arranged if needed contact us first. Also, if you need an uncommon format consider visiting http://www.wilcom.com/Products/TrueSizer.aspx and downloading Truesizer. This is free through Wilcom the leading commercial embroidery software company in the world.
What comes on the CD when purchasing via CD?
On the CD, the exact same information comes on it that is available via download and off of our product pages. The advantage to a CD is if you have trouble downloading, and all of the files are already unzipped and ready to use!
What payments do you accept ?
We offer both Paypal and all major credit cards. We personally do not keep your credit card information on file or in the administration areas of our software. We have the newest credit card handling systems in place. Our servers are SSL compliant. Your information is safe with Paypal and our payment processing system.
Do you accept checks or Money Orders?
We only take online payments you can use echecks online through our system.
Why am I being charged tax?
As we are located in Garland County, Arkansas. We collect 6.5% Sales Tax for all Arkansas Residence, and 8.0% if you live in Garland County.
What is your copyright policy ?
All the embroidery designs, images, thread charts, and sew orders are copyright protected under the Copyright Protection Act of the United States, Title 17, United States code. You may not sell, copy, lend, lease, rent, or transmit electronically these designs and images associated with in any way. You may not use the designs to mass produce a product line for commercial distribution. Commercial distribution is defined as selling articles made with these designs at more than five locations at the same time. You may use these designs for individual or small business resell of crafts at craft malls, shows, booths, quilt shops or your place of business. You may not remove or alter copyright notices.
Can I use your designs for items I resell?
You may use these designs for individual or small business resell of crafts at craft malls, shows, booths, quilt shops or your place of business. You may not use the for commercial distribution Commercial distribution is defined as selling articles made with these designs at more than five locations at the same time.
What is your return or refund policy?
Due to the electronic nature of the product and it’s ability to be reproduced, refunds are not offered. If you receive a damaged file, we will gladly exchange it for a new one or in another format. We offer technical support for all purchases made from our website.
How can I contact customer service ?
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